In the context of customer service, interactions between customers and automated customer service systems often lack a) rapport and d) empathy for customers' frustrations.
This is because automated systems may not be able to fully understand and respond to the nuances of human emotions and communication, which are essential for building rapport and showing empathy. Rapport refers to the positive connection and understanding that can be established between individuals during an interaction.
It involves building trust, establishing a friendly atmosphere, and demonstrating an understanding of the customer's needs and concerns. Automated systems, being devoid of human characteristics, may struggle to establish a rapport with customers as they are limited to pre-programmed responses.
Empathy, as mentioned earlier, is the ability to understand and share the feelings and experiences of the customer. It involves acknowledging their frustrations, showing compassion, and providing personalized support. Automated systems typically lack the emotional intelligence to truly empathize with customers' frustrations and address them effectively.
While automated customer service systems have their benefits in terms of efficiency and availability, they often fall short in providing the human touch and personalized interaction that can enhance customer satisfaction. Building rapport and showing empathy are crucial elements of effective customer service that are better facilitated through human-to-human interactions. Hence, a and d are the correct options.
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For the purpose of allocating the transaction price to multiple performance obligations, if a stand-alone selling price cannot be directly observed, the seller should:______
For the purpose of allocating the transaction price to multiple performance obligations, if a stand-alone selling price cannot be directly observed, the seller should estimate the stand alone price by seeing all the things that maximizes the use of observable inputs.
Seller must apply different estimation methods which are consistent to similar circumstances of the not availability of stand alone price.
Different methods which can be used for estimating the stand-alone selling price of a good or service include the following:
Expected cost plus margin
Adjusted market assessment
Residual value.
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What are the business reasons behind john deere's offshoring of tractor production from the u. S. To other countries?
Reasons for shifting production to other countries John Deere is a global leader in the tractor market and its strategic objective is to expand rapidly outside of North America. One of the ways to expand globally is to make the product closer to the target market
Offshoring is the practice of a firm moving its service and production operations to a different nation. A corporation with American roots, John Deere is well recognised for assembling and producing agricultural tractors.
Samuel Allen, the company's CEO, predicts that Offshoring the company's tractor manufacture overseas will boost overall sales to $50 billion by 2018, with half of that amount coming from nations other than the US and Canada. Offshoring production would aid in growing the business to a worldwide scale in addition to boosting revenue.
Due to differences in time zones, the company's production processes and services would be available around the clock. The cost of manufacture would also be reduced by offshore tractor production.
The business would stop paying the costs of transporting tractors from the base production site to foreign nations. The need to exert more control, an effort to reduce risks, and a desire to concentrate on business development are some further justifications for outsourcing.
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The accounting treatment for a lawsuit depends on: _________
a. the ability to estimate the amount of payment
b. the amount of time until the lawsuit is settled
c. the likelihood of payment
d. the type of contingency
Answer:
it depends on the ability to estimate the amount of payment
What can happen if the framework you choose as a foundation does not fit your organization’s business objectives?
It will lead to wasting money, time, effort and resource.
A business objective is a quantifiable result that a firm wishes to achieve. Many business professionals use the SMART goal strategy, which stands for specified, measurable, attainable, relevant, and time-bound goals.
If a framework that does not match the company is chosen, the organization is always at danger of being a victim of a security assault or a breach that exploits the revealed vulnerabilities in the system.
Therefore, the answer is wasting money, time, effort and resource.
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When manufacturing overhead costs are assigned to production in a process cost system, they are debited to.
The manufacturing overhead costs assigned to production in a process cost system are debited to sales thereof.
Expenses have a debit balance. Manufacturing overhead costs are incurred when expenses are actually happen for the allocation of the asset ,work in progress etc.
Erstwhile the process cost system is the cost of total production incurred at the time of manufacturing for each unit of the product .
Manufacturing overhead costs are the costs attached with the value per unit manufactured. These are additional costs that are necessary and are attained while manufacturing.
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According to the law of supply,
Answer:
whats da question
Explanation:
When companies make false claims about how environmentally friendly their products are, has occurred?
When companies make false claims about how environmentally friendly their products are, greenwashing has occurred.
Environmentalist Jay Westerveld coined the term "greenwashing" in a critical essay in 1986. This was inspired by the irony of the "save towels" movement in hotels, which had little impact other than saving on hotel laundry costs. The idea came about because most consumers got their news primarily from television, radio, and print media, so they couldn't do fact-checking as they do now.
A typical example of greenwashing is when Volkswagen attaches "defective" devices to various vehicles and admits emissions testing fraud. The software detects when emissions are tested and modifies performance to reflect emission levels and reduce emissions.
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Discuss libraries/modules in python. How do you use libraries/modules of interests in your project? how open source community/culture get benefits on this?
A Python library is a collection of modules and packages.
A Python library contains bundles of code that can be used repeatedly in different programs. Through this Python Programming becomes simpler and convenient for the programmer. As we don't need to write the same code again and again for different programs.
As Python is developed under an OSI-approved open source license which makes it freely usable and distributable, even for commercial use.
Python is an open source programming language that was made to be easy to read and powerful. In Python, a program called an interpreter runs Python code on almost any kind of computer.
Hence, the answer was given and explained above.
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The performance management approach that uses job performance evaluations to identify a company's best, average, and worst performing employees, using person-to-person comparisons, is known as
The performance management approach that uses job performance evaluations to identify a company's best, average, and worst performing employees, using person-to-person comparisons, is known as "forced ranking".
What is forced ranking?The contentious practice of "forced ranking," which grades employees against one another rather than against performance standards, is very popular in corporate America.
The problem with forced ranking are-
This can lead to a lack of motivation and disengagement among employees as well as unneeded internal competition that can harm collaboration, creativity, and innovation and divert attention from market competition.Although contentious, forced ranking systems are legal. Employers who choose to take action based on those rankings, however, run a number of legal dangers.The forced rankings beneficial from an employee perspective, here are reasons-
This system teaches a manager how to assess employees objectively with the right management training. When the management system needs to be improved or formalised, forced rankings are advantageous. An essential component of business is analysing trends and developments.To know more about example of forced ranking, here
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Jacoby Company received an offer from an exporter for 21,300 units of product at $17 per unit. The acceptance of the offer will not affect normal production or domestic sales prices. The following data are available: Domestic unit sales price $25 Unit manufacturing costs: Variable 13 Fixed 3 The differential revenue from the acceptance of the offer is a.$532,500 b.$894,600 c.$362,100 d.$170,400
Option d.$170,400 is the corect option.
Incremental Net income
Increamental Revenue $4,52,800
(28,300 X $ 16 Per unit)
Less: Variable Costs $3,11,300
(28,300 X $ 11 Per unit)
Less: Fixed Cost (Not taken because does not affect this due to accepting special orders) = $0
Total Net Revenue $170,400
Answer = d.$170,400
To determine the unit price of a product, you first need to calculate the total manufacturing cost of all items manufactured in a particular time period. Then divide the estimate by the number of items. The final number is the manufacturing cost of one unit.
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What would happen to the equilibrium price and quantity of lattés if coffee shops began using a machine that reduced the amount of labor necessary to produce them?
If the coffee shops began using a machine that reduced the amount of labor necessary to produce them then the equilibrium price of the lattes would decrease, and the equilibrium quantity of lattes would increase.
Production of lattes requires a quite amount of labor but, when coffee machines are used for the production of lattes, it will increase the production of lattes. Therefore when machines are used the production of lattes increases which inturn will lead to an increase in the supply of the lattes. By this the cost of producing lattes will decrease because of lower use of labor, the supply of latte production will also increase. By this, the supply curve for latte production will be shifted towards right which will lead to a decrease in the price of lattes and an increase in the quantity of lattes.
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Milltown Company specializes in selling used cars. During the month, the dealership sold 13 cars at an average price of $14,100 each. The budget for the month was to sell 11 cars at an average price of $15,100. Compute the dealership's sales price variance for the month.
The dealership's sales price variance for the month is: $13,000 unfavorable.
Sales price varianceUsing this formula
Sales price variance=(Budgeted sales -Actual sales)× Numbers of cars
Let plug in the formula
Sales price variance=(15100 - 14100) x 13
Sales price variance=$13,000 unfavorable
Therefore the dealership's sales price variance for the month is: $13,000 unfavorable.
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In theory, preparing the initial budget is the responsibility of the ––––––––––––– and the legislature. in practice, preparing the budget is primarily the responsibility of the ––––––––––––– .
In theory, preparing the initial budget is the responsibility of the governor and the legislature. in practice, preparing the budget is primarily the responsibility of the legislature.
An assembly with the power to enact laws for a political unit, such as a nation or city, is known as a legislature. They are frequently put in opposition to the government's executive and judicial branches. Primary legislation is the term used to describe laws passed by legislatures.
The total income available to spend should be the biggest consideration when planning a budget. It is a great way to track expenditures and also organises your finances. A budget is a plan that helps to make sure that one does not run out of money by ensuring a proper estimation of income and expenditures.
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How the investment will affect your tax situation is referred to as consequences?
Answer: Tax
Explanation:
What have lenders established to protect borrowers from unlimited increases in the interest rate?
Borrowers are protected from unlimited increases in the interest rate, lenders establish " interest rate caps."
The first cap which is known as the periodic cap sets the amount of increase or decrease which is allowed in each adjustment period. The second cap which is known as overall or aggregate cap sets a maximum interest-rate increase over the lifespan of the loan.
An interest rate cap is a limit on the amount how much high an interest rate can rise on variable-rate debt. Interest rate caps can be fixed across all types of variable rate products. But these are commonly used in variable-rate mortgages only or in the specifically adjustable-rate mortgage loans only.
Interest rate caps can also have an overall limit on the interest for the loan and also be used to limit incremental increases in the rate of a loan.
Interest rate caps provide borrowers a good protection against the dramatic rate increases and it also provide a ceiling for maximum interest rate costs.
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By raising the discount rate, the fed leads banks to make _________ loans to households and firms, which will _________ checking account deposits and the money supply.
By raising the discount rate, the fed leads banks to make fewer loans to households and firms, which will decrease checking account deposits and the money supply. In a discounted cash flow (DCF) analysis, the discount rate is the interest rate that is used to calculate the present value of future cash flows.
This aids in determining whether the cash flows from a project or investment will be more valuable than the capital expenditure required to fund it in the present. For instance, if an investor invests $1,000, they anticipate a 10% return after a year. In that instance, 10% should be used as the discount rate.
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Knowledge engineers develop ________, which are programmed to make decisions in real-life situations.
Knowledge engineers develop expert system which are programmed to make decision in real-life situations. Expert systems were created in the 1970s by computer scientist Edward Feigenbaum, a professor of computer science at Stanford University and the creator of the Knowledge Systems Laboratory at Stanford.
A computer software known as an expert system use artificial intelligence (AI) techniques to mimic the decision-making and actions of a person or group of people who have knowledge and experience in a certain field. Expert systems are often designed to support human experts rather than to replace them. MYCIN was a backward chaining expert system that could identify various bacteria that could cause acute infections.
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The 7.5 percent preferred stock of Rock Bottom Floors is selling for $60 a share. What is the firm's cost of preferred stock if the tax rate is 35 percent and the par value per share is $100
The firm's cost of preferred stock is (C) 8.93%.
What are preferred stocks?Preferred stock (also known as preferred shares, preference shares, or simply preferreds) is a type of share capital that can include any combination of attributes not found in common stock, such as the characteristics of both an equity and a debt instrument, and is thus considered a hybrid instrument. Preferred stocks are senior (i.e., higher ranking) to common stock but subordinate to bonds in terms of the claim (or rights to their share of the company's assets, provided such assets are payable to the returnee stock bond) and may have priority over common stock (ordinary shares) in dividend payment and liquidation.To find the firm's cost of preferred stock:
Rp = (.075 × $100)/$84 = .0893,
= 8.93%
Therefore, the firm's cost of preferred stock is (C) 8.93%.
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Complete question:
The 7.5 percent preferred stock of Rock Bottom Floors is selling for $84 a share. What is the firm's cost of preferred stock if the tax rate is 35 percent and the par value per share is $100?
(A) 10.79 percent
(B) 8.13 percent
(C) 8.93 percent
(D) 7.50 percent
(E) 9.14 percent
If the owner plans to ________ a business, he or she should be removing all surplus cash and tightening the cash-to-cash cycle to the shortest time possible
If the owner plans to sell a business, he or she should be removing all surplus cash and tightening the cash-to-cash cycle to the shortest time possible.
The cash conversion cycle (CCC) is a metric that measures how long it takes a business to turn its investments in inventory and other resources into cash flows from sales, expressed in days.
This metric considers how long it takes to sell inventory, how long it takes to collect receivables, and how long it can pay its obligations without being penalized.
Based on the way businesses operate, CCC will vary per industry sector.
The idea is crucial for evaluating finance needs because it is used to calculate how much money is required to fund continuing operations.
Hence, If the owner plans to sell a business, he or she should be removing all surplus cash and tightening the cash-to-cash cycle to the shortest time possible.
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Dr. rahman has made a career out of studying mercy killing and new surgical options to extend life. she is most likely interested in?
Dr. rahman has made a career out of studying mercy killing and new surgical options to extend life. she is most likely interested in bioethics.
What is Mercy killing?
This is the type of killing that is intended to help a person to ease out of their suffering and their pains by facilitating their death through the use of a lethal injection or by other means. This could be due to the fact that a person is suffering from an incurable disease and has made a request for this.
Bio ethics is everything that has to do with this type of killing. It has to do with the legal and the social issues that may arise in the medical and the biological field.
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Household production, such as baking bread at home, is not included in gdp because it:.
Household production, such as baking bread at home, is not included in GDP because it is not a market transaction.
What transactions are included in GDP?The total private and public consumption, government expenditures, investments, increases in private inventories, paid-in building expenses, and the foreign balance of trade are all included in the computation of a nation's GDP. (Imports are deducted from the amount while exports are added.)
Moreover, these are intermediate goods that are not included in GDP.
Why are intermediate not included in GDP?When calculating the gross domestic product, economists do not include intermediary products (GDP). The market worth of all finished products and services generated in the economy is gauged by GDP. These items would be tallied twice, thus they are not included in the computation.
Therefore, baking bread at home is not included in GDP because it is not a market transaction.
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Wang co. manufactures and sells a single product that sells for $420 per unit; variable costs are $231 per unit. annual fixed costs are $909,000. current sales volume is $4,220,000. compute the contribution margin per unit.
The contribution margin per unit is 4809.52.
What is the contribution margin?Contribution margin is the level of output at which revenue would equal zero.
Contribution margin = fixed cost / (price - variable cost)
909,000 / (420 - 231)
909,000 / 189 = 4809.52
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Which of the reasons to network is most important for high school students interested in hospitality?
o being a source of contacts to share with professionals
o developing friendships that may lead to business referrals
o gaining confidence in speaking with industry professionals
sharing specific products and services they can offer to others
The reason to network is most important for high school students interested in hospitality is C. gaining confidence in speaking with industry professionals.
Why is networking important in the hospitality industry?Networking in the hospitality industry gives one the chance to learn from the experience of professionals.
Without networking, students may find it difficult to interact with experienced professionals in the hospitality and tourism industry.
Networking in the hospitality industry helps the students interested in hospitality to:
Host parties.Attend social events.Form partnerships.Build strong brand awareness.Participate in a networking group.Utilize informal discussions.Create a robust social media presence.Reach out to industry professionals.Thus, students network to gain confidence with industry professionals.
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________ supply chain decisions are made affecting how products are developed, manufactured, moved, and sold.
Hundreds of times each day supply chain decisions are made affecting how products are developed, manufactured, moved, and sold.
Supply chain. It consists of all parties directly or indirectly involved in the procurement of products or raw materials. Supply chain management (SCM) involves managing the flow of information between stages in the supply chain to maximize the effectiveness and profitability of the entire supply chain.
Decision stages can be defined as different stages of supply chain management for making actions or decisions related to a product or service. Successful supply chain management requires decisions about the flow of information, products, and money, which fall into three decision phases.
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Direct labor and indirect labor are recorded, respectively, to: Multiple Choice Work in Process Inventory and Factory Overhead. Cost of Goods Sold and Work in Process Inventory. Work in Process Inventory and Finished Goods Inventory. Cost of Goods Sold and Finished Goods Inventory. Finished Goods Inventory and Work in Process Inventory.
Direct labor and indirect labor are recorded in work in Process Inventory and Factory Overhead. Option A is correct.
What is indirect labor?
Indirect labor are expenses incurred during manufacturing process which are not directly, some logistics cost can be here.
Direct labor are charged directly in production such as cost of resources. They are recorded in the company overall spending called overhead cost.
Therefore, Direct labor and indirect labor are recorded in work in Process Inventory and Factory Overhead. Option A is correct.
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In general, neoclassical economists focus on aggregate ________ to help stimulate the economy?
In general, neoclassical economists focus on aggregate supply to help stimulate the economy. Neoclassical economics is a comprehensive school of thought that uses supply and demand to try to explain how products and services are produced, priced, consumed, and how money is distributed. It combines the marginalizm and utility maximization theories with the cost-of-production theory from traditional economics.
The work of economists like Stanley Jevons, Maria Edgeworth, Leon Walras, Vilfredo Pareto, and others is categorized as neoclassical economics. In the 1900s, neoclassical economics first appeared. Imperfect competition models entered neoclassical economics in 1933. The use of several novel techniques, such as marginal revenue curves and indifference curves, was made.
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An oligopoly where each firm believes that rivals will lower their prices in response to a price decrease, but will not change their prices in response to a price increase is called a
An oligopoly where each firm believes that rivals will lower their prices in response to a price decrease, but will not change their prices in response to a price increase is called a Sweezy.
Instead than collecting prices from the market, companies in an oligopoly determine pricing, whether collectively—in a cartel—or under the direction of one enterprise. As a result, profit margins are greater than they would be in a market with greater competition.Reduce their costs. Small enough for actions made by one firm to have a big impact on those made by other companies in the same industry.
What means oligopoly?An oligopoly is a market characterized by a small number of firms who realize they are interdependent in their pricing and output policies. The number of firms is small enough to give each firm some market power.
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Turn company utilizes the lifo inventory method to calculate taxable income. which method is available to turn for financial reporting purposes?
Turn company utilizes the LIFO inventory method to calculate taxable income. The method which is available to turn for financial reporting purposes is FIFO.
The Turn Company is a project management company which focuses on the year round oversight and execution of property turn and make ready contract services.
The Turn Company utilizes the LIFO inventory method in order to calculate taxable income. For most companies, FIFO (“First-In, First-Out”) method is the most logical choice since they use their oldest inventory first in the production of goods.
Suppose your inventory costs are going down, FIFO will allow you to claim a higher average cost per piece on newer inventory, which can help you save money on taxes.
Hence, the Turn company utilizes FIFO for financial reporting.
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Burgers & brews, inc., files its articles of incorporation with the appropriate government agency. not likely to appear in the articles is the name of:_________
Burgers & brews, inc., files its articles of incorporation with the appropriate government agency. not likely to appear in the articles is the name of each shareholder.
Who is a shareholder?
This is the term that is used to refer to a person that has a substantial share in the company or ion a business.
Although the person has the share in the business, their names would not have to appear in the articles of incorporation of the business.
The person whose name is likely to appear here is that of the person that actually owns this business.
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In the event an employee does defraud a customer, a company can reduce its liability in a number of ways, including?
The company can reduce its liability in several ways, including setting up a whistleblower hotline
What is a whistleblowing hotline?
Employees and others can use a whistleblowing hotline (also known as a whistleblowing system) to report workplace misconduct and illegal or unethical behavior. A telephone-based reporting service was historically referred to as a "whistleblowing hotline."
How effective are whistleblower hotlines?
Tips make up more than half of all fraud detection in businesses with an internal hotline, compared to only one-third in those without one. Notably, when a business doesn't provide a hotline, the likelihood of uncovering fraud "by mistake" more than doubles.
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